Any business owner, small or big, knows that communication is the very lifeline of growth. Without a two-way communication channel, a business will stagnate. The first line of communication is the telephone system a firm uses. Emails, web chat platforms, and social media platforms may be useful, but a business phone system is vital. It is why companies like Nexgen Australia have been able to build a thriving commerce. A glance on www.business.com shows that when it comes to telephones, companies have three options: • Traditional Landlines • Virtual Phone Network • VoIP Phone Systems Each connecting tool has its own pros and cons, though cloud-hosted VoIP phones are emerging as the clear leaders. When it comes to traditional land connected phone systems, businesses require PBX hardware. This tool allows the addition of multiple phone lines and extensions. It also has the capability to transfer calls and has a call directory. Landlines run on copper wiring, therefore to add more phone systems, in case a company expands, an infrastructure change is required. This is the biggest disadvantage of landlines.
Virtual phone networks come in handy when the number of remote workers in a firm is high. This system uses call-forwarding to transfer calls to the designated telephone number. Such a network connects a business line to home phone numbers and mobiles. It can have features like voicemail, automated attendants, screening a call and even faxing. But a virtual phone system can have a number of drawbacks which make them the least used communication system.
Cloud-based and on-premise VoIP phone system makes use of the internet to make and take calls. Since every company has an internet connection already; it costs less than putting in copper wires for landlines. VoIP systems provide the same level of features as the highest model of PBX hardware, at a fraction of the cost. From electronic receptionists to transcribing voicemails automatically to making calls from the email interface VoIP phone systems are miracles of modern business life. The system also allows remote connection by transferring calls to mobile phones. Just because cloud-hosted VoIP systems are the best, and all the rage in the world right now, they are not automatically perfect for your business. When it comes to picking out a phone system for a company, a few questions should be answered first. The foremost question being – does the business actually need physical phones? Will the company be able to thrive by connection home phones and mobile phones? If the answer is yes, then traditional landlines or VoIP systems might be redundant for you.
If a real phone is a must for the firm, then ask yourself the kind of service you need. If the business only needs a simple phone system that allows for making and taking calls, a local landline service provider would be the best option. But, if your business is based on calls from customers and clients then a Voice over Internet Protocol phone system might be the best selection.